Aftermarket Services

Finally, a comprehensive end-to-end solution for service management

 

Companies have come to recognize the profit potential and the strategic value of service, but until now there has been no comprehensive end-to-end solution for service management. Not anymore. Now, ONE Service™ is an integrated solution that encompasses processes for workforce management, service management, inventory planning and logistics — all in a multi-company networked environment.

All participants have full visibility into real-time information throughout the entire network; share connected business processes; and benefit from integrated transaction management, execution and real-time planning. Any company joining a ONE Service network is instantly connected to all other appropriate partners on the network.

With the ONE Service network, you will:

  • Increase Revenues. Dynamically match parts, service technicians and service scheduling to increase first-time service call success and maximize revenues.
  • Boost Customer Retention. Deliver faster, more effective service to ensure customer satisfaction and promote repeat business.
  • Reduce Inventory Costs. Reduce safety stock with system-wide part-level visibility, real-time demand information, and automated multi-echelon fulfillment.
  • Improve Personnel Utilization. Optimize scheduling, dispatch and part availability to reduce the cost per service call. Use integrated wireless applications to increase productivity, improve communication and accelerate operations.

OEMs, distributors, third party service companies (3PSCs) and equipment operators can share information, common business processes and network applications with their extended network of partners in service delivery.

Find out more with ONE solutions for: retailers and distributors, manufacturers/OEMs and distributors and dealers.

Get on the One Network

One Network connects all supply partners on a shared network with many-to-many connectivity. Join us and get immediate access to a global community – currently over a thousand manufacturers, retailers, carriers and equipment service providers already on board. Contact One Network today.

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