The Defense Transportation Coordination Initiative (DTCI): A Successful First Year

One Network deployed an integrated suite of on-demand software applications and services for the initiative under a subcontract with DTCI’s prime contractor and program manager, Menlo Worldwide Government Services. This is a report on the successful first year of the DTCI.


The Defense Transportation Coordination Initiative went live a year ago when operations began in Puget Sound, Washington State. The go-live activities of March 31, 2008, marked the first time government shippers used DTCI to ship freight and began the first of three initial phases aimed at managing Department of Defense freight movements in the continental United States.

EDITORS: What other metrics are you and your team using to measure DTCI, and how is DTCI progressing with regard to those objectives?

LT COL JACKSON: Our key metrics include On-Time Delivery, On-Time Pickup, IT Systems Available for Use, Small Business Goals, Loss and Damage Free Shipment, Claims Cycle Time and Deliver Freight Savings. The program is currently exceeding objectives in most of the categories. In particular, our IT systems remain on-line over 99 percent of the time enabling cargo to move in an efficient and effective manner. Another point of interest is our Small Business metric. Our goal is 23 percent – we are surpassing our goal with 53 percent small business participation in the program.

GEN McNABB: DTCI has been a huge success thus far, and there is no reason to think that it won’t continue. For me to say I was surprised, would imply I had doubts. Such an impression could not be further from the truth. DTCI was nothing new to me when I took command. I was well-informed of the program’s concept, its purpose, and even some of its challenges from my time as the Director of Logistics on the Joint Staff. Instead of surprise, I’d characterize my emotion as excitement (for the future of DTCI).