Aftermarket Service Overview

Integrate service call management, dispatch, inventory, reverse logistics and mobility

 

Great aftermarket service builds customer loyalty, reduces customer churn, and gives you a competitive advantage. But as AMR Research notes:

Existing systems are simply not up to integrating parts, labor, and routing dispatch with warranty and failure capture. As a result, the most advanced companies are building service platforms that compel contact center management excellence, translate failure and warranty information into action, and minimize downtime based on field execution/planning into service.”

AMR Research

One Network is that platform. It brings everyone concerned into the same system – infrastructure, information and processes. You can finally integrate the service flow across all companies, from parts supplier to service technician to customer.

We host and maintain the technology so you enjoy rapid activation, lower IT costs, and the flexibility to adapt as your business changes. We offer:

  • Shared network connectivity. We provide the infrastructure and Web applications. You and your service network partners get real-time or near-real-time visibility to both supply and demand. You control who sees what, based on their role in the replenishment process.
  • Field service. One Network field service integrates service order management, scheduling, dispatching and routing. Configurable business rules automatically consider pricing and service level agreements, and match calls with technician skills and availability
  • Monitor and Edit Schedules. Dispatchers monitor and edit schedules, check for calls in jeopardy, track technician locations, and more.
  • Parts order management, fulfillment and replenishment. With One Network for service parts planning and replenishment you have visibility into inventory at all locations in the extended network (including VMI and CMI). You also have execution to set fulfillment in motion from anywhere, to anywhere.
  • Returns disposition and reverse logistics. One Network reverse logistics gets parts back into the network quickly and efficiently. A technician can read a barcode or RFID tag of a used part, and receive immediate disposition instructions via wireless device.
  • Mobility management. Service technicians, dispatchers, field engineers, business partners, and customers have immediate, 24-7 access to service information, not just over the web but also via wireless phones, PDAs, pagers and a host of other devices.

One Network aftermarket service solutions are tailored specifically for manufacturers, distributors, and independent dealer networks.

Related Aftermarket Links

 

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