Appointment Scheduling White Paper

Supply Chain Management “Moment of Truth”

Appointment Scheduling represents “The Moment of Truth” when a supplier, customer and carrier meet to determine how efficiently and effectively goods will flow through their supply chain.

Current practices for appointment scheduling is challenging. Companies must deal with issues such as  inadequate communication between parties, limited hours to schedule appointments, manual/labor-intensive processes, and out-of-date information.

One decision to delay the receipt of goods during a major event like a promotion, because appointment capacity is not available, can result in hundreds of thousands of dollars in lost sales, which directly affects the bottom line.

So to combat these challenges and more, it’s critical for an organization to focus on appointment scheduling at their shipping and receiving departments.

Appointment Scheduling: The Moment of Truth