Phone provider delivers world class customer service – improves visibility, distributed order management, collaboration, and exception resolution with One Network’s cloud offering
Dallas TX, January 24, 2017 — One Network, the global provider of a multi-party network platform and services, today announced that Republic Wireless, an innovative provider of a new kind of low cost and award winning mobile phone service, is live on its Real Time Value NetworkTM (RTVN). Republic Wireless is enhancing the customer experience by using One Network for e-commerce fulfillment, tracking, and exception resolution from procure to pay and from order to delivery.How Republic Wireless is seizing the opportunity to provide a truly customer-focused mobile service... Click To Tweet
In an industry often criticized for poor service and high costs, smaller wireless service providers like Republic Wireless are seizing the opportunity to provide a truly customer-focused mobile service. According to Consumer Reports, Republic Wireless has some of the most satisfied customers in the industry, and was also named a recipient of PC Magazine’s Annual Reader’s Choice Award.
“Our goal is 100 percent customer satisfaction. One Network helps us achieve this vision by connecting us with the consumer and with our device and accessories manufacturers, third-party logistics providers and parcel carriers. Having the visibility to detect and respond to disruptions is a tremendous asset to our supply chain.” Bo Boyd, Sr. Manager of Logistics, Republic Wireless
Building on that commitment to provide an unprecedented smartphone experience, Republic Wireless joined the Real Time Value Network to enhance visibility and orchestrate fulfillment across their order lifecycle – from inbound supply to online sales orders to final delivery to the customer’s door.
“Our goal is 100 percent customer satisfaction,” said Bo Boyd, Sr. Manager of Logistics at Republic Wireless. “One Network helps us achieve this vision by connecting us with the consumer and with our device and accessories manufacturers, third-party logistics providers and parcel carriers. Having the visibility to detect and respond to disruptions is a tremendous asset to our supply chain. With all necessary partners on the Real Time Value Network, we can make sure that happens.”
One Network’s RTVN provides Republic Wireless with real-time visibility into consumer orders while its intelligent agent technology monitors fulfillment during execution, warning the carrier of possible problems. Leveraging One Network’s resolution workbenches, Republic Wireless’ team can collaborate instantly, evaluate different scenarios and fix the problem to ensure orders reach the customer on time. The solution also allows Republic Wireless to quickly resolve problems before they impact service to the customer and update the customer on the status of their order when necessary.
The RTVN brings together all the necessary parties, including Republic Wireless, its suppliers, third-party logistics providers, and parcel carriers in order to orchestrate inbound supply and e-commerce.
“Just as Republic Wireless was founded on the mission to serve the customer, we created One Network to build a network platform to enable entire business communities to work together to serve the consumer,” said Greg Brady, CEO and founder of One Network. “Our multi-party network platform and solutions enable both non-stock, or what the industry is calling marketplace models, as well as ship from stock fulfillment for e-Commerce. We are honored to help Republic Wireless transform to a smart digital supply chain network that can detect and resolve issues proactively to ensure that orders reach their customers on time. This can only strengthen their position as a leader in customer service and in the market.”
About Republic Wireless
Recognized as the winner of PC Magazine’s Annual Reader’s Choice Award, the top pre-paid service provider by Consumer Reports and named “Disruptor of the Year” by Entrepreneur Magazine, Republic Wireless is on a mission to create smartphone service as it should be.
Republic Wireless is headquartered in Raleigh, North Carolina and is spearheading a wireless freedom movement to return value and control of the smartphone experience to members by leveraging the power of both WiFi and cellular networks. The service uses WiFi in the home, office or anywhere else as the primary network for calls, texts and data. When outside of WiFi coverage, the smartphone works just like a typical smartphone on the cellular networks of national CDMA carriers. Visit www.republicwireless.com for more information.
About One Network Enterprises
One Network provides Cloud business solutions designed to enable and optimize customer driven business networks. One Network provides an advanced Cloud PaaS platform and a wide array of SaaS business applications deployed onto a large business network with over 1 million trading community relationships. Aligning all parties to consumer behavior and predicted trends no matter how far removed a company is from the end customer drives higher quality growth and fiscal health. To enable this requires real time propagation and translation of consumer behavior and predicted behavior across multiple levels of the business network serving the consumer.
One Network provides innovative technology and solutions to enable new business models that focus on aligning supply and services with consumers. Leading organizations from around the world from nearly every industry have joined One Network, helping to transform industries including CPG, Healthcare, Automotive, Retail, Logistics, and Public Sector and Defense. For more information, please visit www.onenetwork.com.